Envoy Mortgage was named the nation’s #1 Top Large Division Mortgage Company in Customer Satisfaction for 2021 by Experience.com, the industry’s leading provider of experience management software. The competition was fierce, as the rankings are based on millions of customer reviews on nearly 40,000 individual loan officers from more than 350 companies—the largest customer satisfaction index in the mortgage industry.
“Being named the best in the nation is an incredible accomplishment and speaks to the amazing work done every day at Envoy by both our loan originators and operations team to deliver only the top products and excellent service to our borrowers,” said Kelley Hailstone, Envoy Mortgage Chief Revenue Officer.
The results consider survey completion rates, the number of reviews, and star ratings submitted to Experience.com, the experience management platform, by verified customers. To ensure data integrity, the integrated, cloud-based, platform is connected directly to each company’s transaction data and requests are sent automatically to the borrower and the co-borrower on all closed loan transactions.
